培训受众
Champion Customer Service培训受众
Customer relations and customer service staff with front line customer service responsibilities
课程收益
Champion Customer Service课程收益
Enhance the quality of Customer Service
课纲
Champion Customer Service课纲
Course Reference
Customer Service and Customer Relationship Management Skills
Content
Face-to-Face, Email and Telephone Customer Service Communications
Duration
Approx. 3 months
Format & Schedule
Extensive Format - weekly workshops with homework, tele-coaching & email support
Number of Participants
Maximum 12 learners per group
Comments
Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.
Customer Service and Customer Relationship Management Skills
Content
Face-to-Face, Email and Telephone Customer Service Communications
Duration
Approx. 3 months
Format & Schedule
Extensive Format - weekly workshops with homework, tele-coaching & email support
Number of Participants
Maximum 12 learners per group
Comments
Highly customized content - practical exercises focused on developing empathy, active listening, dealing with difficult people, assertiveness, offering solutions, instilling customer confidence. Includes "secret shopper" evaluations and participant assessments.
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