全面提升管理能力与情商

1.提升管理才智
* 企顾司管理才智模型
- 管理才智的组成部分
- 定义和特征

2.掌握管理技能
* 激发有效的行为
- 采取有效的管理形式
- 通过背景管理提高员工自主度
* 指挥个人和团队的行动
- 拥有共同基准的基本原则
- 设定与战略相一致的目标
- 员工绩效评估
* 个别和团队的激励
- 使用正确的激励杠杆
- 传授学习经验

3.提高情况分析技能
* 系统地看待现实
- 管理问题错综复杂
- 系统性思维的5大原则
- 理解对现实的认知
- 系统及其环境
- 主动性与杠杆作用

4.发展人际交往技能
* 设立共享信息沟通系统
- 信息与沟通
- 使用恰当的沟通工具
* 准备并主持团队会议
- 不同的会议类型
* 管理敏感的情境
- 给予否定反馈
- 给予肯定反馈
- 给予反馈，再次激励员工
* 处理好与上司的关系
- 与上司沟通
- 积极而富有动力

5.提高情绪管理技能
* 自我情绪管理
- 提高情商
* 压力管理
- 理解压力是如何起作用的并加以管理

1. Developing managerial intelligence
* The CEGOS managerial intelligence model
- Components of managerial intelligence
- Definition and characteristics

2. Mastering managerial techniques
* Developing effective behaviour
- Adopting effective management styles
- Developing autonomy through contextual management
* Directing individual and collective action
- Ground rules with common benchmarks
- Setting goals consistent with strategy
- Assessing co-worker performance
* Stimulating individual and collective drive
- Using the right motivational levers
- Delegating learning experiences

3. Developing situation management skills
* Viewing reality as a system
- Management problems are complex
- 5 principles in systems thinking
- Understanding the perception of reality
- The system and its environment
- Initiatives and leveraging

4. Developing interpersonal skills
* Setting up a communication system for sharing information
- Information and communication
- Using the appropriate communication tools
* Preparing and conducting a team meeting
- Different types of meetings
* Managing sensitive situations
- Giving negative feedback
- Giving positive feedback
- Giving feedback to re-motivate staff
* Managing your relationship with your boss
- Communicating with your boss
- Be positive and energetic

5. Developing emotional skills
* Managing your own emotions
- Emotional intelligence
* Managing stress
- Understanding how stress works and managing it

在现今变化万千、纷繁复杂的管理世界中，越来越多的管理者发现管理灵活性是一项攀上成功峰顶的必备素质。 本课程从管理能力与情商两个维度，系统地帮助参加者提升管理灵活性，从而更有效解决管理难题、提高人际技能、重建敏感情境下的情绪平衡，最终迈向成功。